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Privacy Policy

This Privacy Policy governs the websites (each a “Site”), apps (each an “App”), offline locations or services (collectively, the “Services”) owned and operated by Memory Care Neurology, a U.S. company,  Please read it carefully to learn how we collect, use, share, and otherwise process Personal Information, and to learn about your rights and choices regarding such Personal Information.  By visiting or using the Services you agree to the collection, use, and disclosure of your Personal Information as described in this Privacy Policy. If you do not agree, please do not access or use the services offered on this site.

 

NOTICE AT COLLECTION

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We collect Personal Information as detailed here and in our Privacy Policy. The following serves as our notice at collection of Personal Information in accordance with applicable U.S. state privacy laws.  We do not “sell” or “share” certain Personal Information for marketing and advertising purposes to business partners and third parties, such as data analytics providers, advertising technology vendors, third-party advertising networks, and social media platforms. 

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We keep Personal Information as long as it is necessary or relevant for the practices described in this Privacy Policy. We also keep Personal Information as otherwise required by law. What this means in practice will vary between different types of information, and when we consider our approach we take into account ongoing business or legal needs for the information, for example in relation to tax, health and safety, and potential or actual disputes or investigations. If you wish to cancel your account or request that we no longer use your Personal Information to provide you services, please contact us through the means set forth in the “How to Contact Us” section.

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What categories of Personal Information do we collect?

What are the purposes for which we collect and use your Personal Information?

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    • Identifiers: This may, but will not always, include your name, mailing address, email address, mobile and telephone phone number, IP address, social network details, or other similar identifiers.

    • Technical Information. This includes your mobile advertising ID, web browser type and version, device characteristics, and operating system. This also includes data about the computer system or other technological device that you use to access the Services, such as the IP address used to connect your computer or device to the Internet and other online identifiers. If you access the Services via a mobile device such as a smartphone, the collected data will also include, where permitted, your phone’s unique device ID, and other similar mobile device data.

    • Marketing and Communications Information. This includes your preferences in receiving marketing, promotions, and sales offers and other types of communications from us.

    • Other Information You Provide to Us. This includes the content of your communications with us, photographs you share with us as part of a sweepstakes or contest, and information you post or disclose through the services offered on this site (e.g., ratings and reviews), in blogs, on message boards, in chat rooms, or in other public areas.

  • Usage Information. This includes how you interact with the Services. For example, if you use our Apps, we may look at how often you use the App and where you downloaded it.

  • Payment and Financial Information. This includes your method of payment (e.g., bank details and credit, debit, or other payment card information), bank account number, and billing address. This also includes any data that we need to fulfil an order, or that you use to make a purchase, or other forms of payment (if such are made available).

  • Transactional Information. When you make a purchase or return, we collect information about the transaction, such as product details, purchase price, and date and location of the transaction, and where applicable, the referring health care professional.

  • Demographic Data & Interests. Any data that describes your demographic or behavioral characteristics. Examples include your date of birth, age range, geographic location (e.g., ZIP code), favorite products, hobbies and interests, and household or lifestyle data. In some cases, this could include data that you give us about someone else. For example, if you provide a friend’s email address for a refer-a-friend program. If you are a health care professional, we may collect data about you and your practice.

  • Characteristics of Protected Classifications under California or Federal Law: This includes your age and gender.

  • Commercial Information: This includes information about the products or services purchased, obtained, considered, or returned, as well as other purchasing or consuming histories, behaviors or tendencies, and the following:

  • Consumer-Generated Content. Any content that you create and then share with us on the services. we offer Examples include photos, videos, personal stories, or other similar media or content. Where permitted, we collect and publish consumer-generated content in connection with a variety of activities, including contests and other promotions, website community features, and consumer engagement.

  • Market Research & Consumer Feedback. Any information that you share with us about your experience of using our products and services.

  • Audio, Electronic, Visual, or Similar Information:   We do not collect any data from your device’s camera.

  • Sensitive Personal Information: This includes health information, prescription information, medical conditions, treatment, your status as transgender or non-binary, sexuality, racial origin, ethnic origin, nutrition, supplement intake, dietary preferences, weight and fitness-related goals/activities, and exercise habits and goals, for the purposes of making medical and healthcare recommendations.

  • To Communicate with You. We use Personal Information (e.g., your contact information) to respond to your questions and comments when you communicate with us through links or pages.   

  • To Process Your Transactions. If you purchase products from us on or through the Services, we use your Personal Information, such as your contact information and payment information to process your purchase, confirm your order, and deliver the items to you.

  • To Administer the Services. We use your Personal Information to administer the services we offer.

  • To Perform Analyses. We use your Personal Information to perform business analyses or for other purposes designed to improve the quality of our business and the Services we offer.

  • To Prevent and Detect Fraud and Other Crimes. We use your Personal Information to help prevent and detect fraud and other crimes that might be committed using or against the Services. We may use your information to investigate possible violations of and enforce our contracts. We may also use your Personal Information to protect our or others’ rights, privacy, safety, or property, and/or that of our affiliates. We do this to protect our business assets and to comply with our legal obligations.

  • To Manage and Operate Our IT Systems. We use your Personal Information to help us in troubleshooting, testing, maintaining, and protecting our IT systems, including our Sites.

  • To Comply with Legal and Regulatory Obligations. We use your Personal Information to comply with our legal and regulatory obligations, which arise from time to time. For instance, we may use your contact information to alert you if a product is recalled.

  • Email Newsletters, Text Campaigns, and Promotions. If you’ve requested marketing communications, we will use your Personal Information, including your contact information, to send you our newsletters, exclusive offers, promotions, and loyalty rewards program updates if applicable, and product news through email, text messages, and direct postal mail. We may also use your Personal Information to administer our promotions and loyalty rewards programs as applicable.

  • As Otherwise Permitted by Law or as We May Notify You. We may also use information you provide to us for other purposes as disclosed at the time you provide your information or otherwise with your consent.

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To the extent that Personal Information regarding medical conditions is stored, we may in certain circumstances be required to disclose it to third parties, including but not limited to, the following: the Food and Drug Administration pursuant to adverse events, public health authorities relative to preventing or controlling disease, as required by federal, state, or local law or as required pursuant to subpoena or court order.

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There are several ways we may obtain information about you, including through (A) information you provide to us directly through both online and offline interactions; (B) information that we automatically collect when you use the Services; and (C) information we receive from third parties. This includes data that identifies you personally whether directly or indirectly.

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HOW WE USE THE PERSONAL INFORMATION WE COLLECT

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We may use the information we collect from and about you for a variety of business and commercial purposes, including:

Communicating with You. We use Personal Information (e.g., your contact information) to respond to your questions and comments when you communicate with us through links or pages in the Services, such as the "Contact Us" feature, and to send you administrative information (e.g., information regarding the Services and changes to our terms, conditions, and other policies).

Processing Your Transactions. If you purchase products from us on or through the Services, we use your Personal Information, such as your contact information and payment information to process your purchase, confirm your order, and deliver the items to you.

Administering the Services. We use your Personal Information to administer the Services and carry out any other business activities.

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Performing Analyses. We use your Personal Information to perform business analyses or for other purposes designed to improve the quality of our business and the Services we offer.

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Preventing and Detecting Fraud and Other Crimes. We use your Personal Information to help prevent and detect fraud and other crimes that might be committed using or against the Services. We may use your Personal Information to investigate possible violations of and enforce our contracts. We may also use your Personal Information to protect our or others’ rights, privacy, safety or property, and/or that of our affiliates. We do this to protect our business assets and to comply with our legal obligations.

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Managing and Operating Our IT Systems. We use your Personal Information to help us in troubleshooting, testing, maintaining, and protecting our IT systems, including our Sites.

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TO WHOM WE DISCLOSE PERSONAL INFORMATION

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In short, no one without your express permission.  On occasions in which we need to communicate with other healthcare providers who participate in your care, we will always seek your express permission.

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Business Partners. We do not actively share your Personal Information with Pure Encapsulations.  To purchase products through our site from them, you are bound by their Privacy Policy terms, which can be found on their website.

 

MARKETING CHOICES

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You may receive marketing offers or solicitations from us through email from time to time. If you no longer prefer to receive marketing emails from us, please follow the opt-out instructions at the bottom of each marketing email. Please note that these requests may take up to ten (10) days to be effective.

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Your request not to receive marketing emails from us will not apply to messages that you request or that are informational. For example, we may contact you concerning any purchases you have made with us even if you opt out of receiving marketing emails.

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ACCOUNT INFORMATION

 

You may update and correct certain account information you provide to us at any time by logging into your account, emailing us at Contact Us, or info@memorycareneurology.com or calling us at (281) 798-5318.  

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U.S. PRIVACY RIGHTS AND REQUESTS

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Explanation of Applicable Privacy Rights

Depending on your U.S. state of residence, you may have certain rights in relation to your Personal Information, including:

  • Right to Know: You may have the right to request that we provide you with what Personal Information we have collected about you, including the categories of Personal Information, the categories of sources from which the Personal Information is collected, the business or commercial purpose for collecting, selling, or sharing Personal Information, the categories of third parties to whom we disclose Personal Information, the categories of Personal Information disclosed to third parties, and the specific pieces of Personal Information we have collected about you. Please note that we may not be required to respond to your requests “to know” or access specific pieces of Personal Information more than twice in any 12-month period.

  • Right to Request Specific List of Third Parties: You may have the right to request a list of the specific third parties with whom we have shared or sold your Personal Information.

  • Right to Data Portability:You may have the right to access your information in a portable format.

  • Right to Delete: You may have the right to request that we delete Personal Information that we have collected from you, subject to certain exceptions. Note that there are some reasons we will not be able to fully address your request, such as if we need to complete a transaction for you, to detect and protect against fraudulent and illegal activity, to exercise our rights, for our internal purposes, or to comply with a legal obligation.

  • Right to Correct: You may have the right to request that we correct inaccurate Personal Information that we may maintain about you, subject to appropriate verification.

  • Right to Opt-Out of Certain Types of Personal Information Uses and Disclosures: We use and disclose to third parties’ Personal Information for analytics and advertising purposes. Accordingly, you may have the right to opt out of the “sale” or "sharing” of your Personal Information, or the use and disclosure of your Personal Information for “targeted advertising” (as these terms are defined in applicable law).

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Please note that, where permitted under applicable law, we may decline a request if we are unable to verify your identity (or an agent’s authority to make the request) and confirm the Personal Information we maintain relates to you.

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If you are interested in exercising one or more of the rights outlined above, please submit a request through our interactive webform available here or by calling us at (281) 798-5318.  We may take steps to verify your identity before responding to your request by asking you a series of questions about your previous interactions with us. Submitting a privacy rights request does not require you to create an account with us.

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To take advantage of your right to opt-out of the sale or sharing of Personal Information or to opt-out of targeted advertising, please click the “Your Privacy Choices” link found on our Site footer and follow the instructions in the pop-up window. Submitting an opt-out request does not require you to create an account with us.

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Alternatively, you may choose to enable online, where available, a universal opt-out preference via a tool that automatically communicates your opt-out preferences, such as the Global Privacy Control (“GPC”). If you enable a browser-based opt-out preference signal, such as GPC, upon receipt or detection, we will treat the signal as a valid request to opt out of the sale or sharing of Personal Information linked to that browser and any consumer profile we have associated with that browser. Please note that if you use different browsers or browser profiles, you will have to enable the signal on each browser or profile.

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We will not discriminate against you because you exercised your rights under this section of the Privacy Policy.

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Agent Requests

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Only you, or someone legally authorized to act on your behalf, may submit a request related to your Personal Information. You may also submit a request on behalf of your minor child.

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Depending on your U.S. state of residence, you may authorize someone to make a privacy rights request on your behalf (an authorized agent). Authorized agents will need to demonstrate that you’ve authorized them to act on your behalf or must demonstrate they have power of attorney pursuant to applicable probate law. We retain the right to request confirmation directly from you confirming that the agent is authorized to make such a request, or to request additional information to confirm the agent’s identity. An authorized agent is prohibited from using a consumer’s Personal Information, or any information collected from or about the consumer, for any purpose other than to fulfill the consumer’s requests, for verification, or for fraud prevention. If you are making a request as an authorized agent, please contact us using the information in the “How to Contact Us” section below, and provide your full name, address, email address, the full name of the person on whose behalf you are making the request, their address, email, phone number, as well as the written permission of the person on whose behalf you are acting to do so.

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Right to Appeal

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Depending on your U.S. state of residence, you may have the right to appeal a decision we have made in connection with your privacy rights request. You may appeal our decision by emailing us at info@memoryareneurology.com If you have concerns about the results of an appeal, you may contact the attorney general in the state where you reside.

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U.S. Data Protection Disclosures

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In the past twelve (12) months, we have collected the categories of information disclosed above in the “Notice at Collection” section and disclosed those categories for the business purposes also listed in the “Notice at Collection” section.

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With the exception of Characteristics of Protected Classifications under California or Federal Law and Sensitive Personal Information, each category of Personal Information disclosed in the “Notice at Collection” section was sold or shared with analytics and advertising partners, business partners, advertising networks, advertising platforms, and social media companies and the other entities identified in the “To Whom We Disclose Personal Information” section above, for the purposes described in this Privacy Policy within the last twelve (12) months, including for marketing purposes. We do not knowingly sell or share Personal Information about persons under the age of eighteen (18).

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Use and Disclosure of Sensitive Personal Information: To the extent that we collect, use, or share “Sensitive Personal Information” as that term is defined in applicable law, we limit our use or disclosure of the Sensitive Personal Information to permitted business purposes.

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CHILDREN’S PRIVACY

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Our Services are intended for a general audience. We do not direct the Services to children under eighteen (18), nor do we knowingly solicit or collect any Personal Information from, children under the age of eighteen (18). If you are a parent or legal guardian and think that your child has given us data, you can contact us in writing or by email as provided below under the section titled “How to Contact Us.” Please mark your inquiries “Children’s Privacy Information Request.” If we learn that a minor has provided Personal Information through the Services, we will use reasonable efforts to remove such information from our files.

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SECURITY OF YOUR INFORMATION

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We maintain reasonable security procedures to help protect against loss, misuse, or unauthorized access, disclosure, alteration, or destruction of your Personal Information.

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Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and will not be responsible for the theft, destruction, or inadvertent disclosure of your Personal Information. If you prefer not to transmit your credit card number over the Internet, you can contact us using the toll-free number listed on the Services from which you want to order. If you have any questions regarding security, you can contact us through the means set forth in the “How to Contact Us” section.

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REVISIONS TO THIS PRIVACY POLICY

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We reserve the right, at our sole discretion, to change, modify, add, remove, or otherwise revise portions of this Privacy Policy at any time. When we do, we will post the change(s) on our Services. Your continued use of our products and Services following the posting of changes to these terms means you accept these changes. If we change the Privacy Policy in a material or substantive way, we will provide appropriate notice to you, including providing notice to you fifteen (15) calendar days prior to the effective date. Such notice may be provided via a temporary banner on our Site, an email sent to users for whom we have an email address, or by temporarily noting “UPDATED” next to the Privacy Policy link on the footer of our Site.

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HOW TO CONTACT US

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Direct inquires to Michael K. Lowe via telephone at (281) 798-5318, or e-mail at info@memorycareneurology.com

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